Our perpetual purpose and aim is for your complete satisfaction with every aspect of your dining experience. We assure you that the management and staff are constantly seeking how to achieve near perfect meal service for every guest of The Vine.
However, we have learned by sad experience that we may not be able to guarantee complete dining satisfaction every time for every guest. Perfect guest satisfaction is a moving and ambiguous target. What totally delights one customer may not be satisfying to another. But that doesn’t diminish in any way our thrust to achieve dining excellence. Simply said, though we can’t realistically guarantee perfection, we promise you that our persistent goal will always be: Dining Excellence for Every Guest, Every Time.
While dining with us, please tell your server if, for any reason, any aspect of your food service is not completely satisfactory, thus giving us a chance to rectify it while you are still seated at the table. We won’t belittle any complaint from a customer. You are king. We are here to serve you.
We would also appreciate your public feedback on TripAdvisor.com, Google, Yelp, and OpenTable.com so the general public becomes informed of what their expectations should be when they come to dine at The Vine.
